>> Warranty Info


All IBEX brand computers, barebone systems, and computer parts carry 1 year warranty from the purchase date unless otherwise stated.




General Returns Conditions - Applicable to ALL Returns
  • Shipping charges are not refundable.
  • No returns will be accepted without prior authorization and an Ibex Computers RMA number.
  • RMA numbers issued by Ibex Computers are good for 15 days only and products must be received by Ibex Computers within that time. RMA numbers cannot be extended or re-issued.
  • Where a specific return period is indicated, no returns will be accepted beyond that period.
  • Customer is responsible for shipping charges and risk of loss on all return shipments. Ibex Computers highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment.
  • There may be applicable cancellation fees if you cancel your order after the order has been placed depending on your situation.
  • Please note all additional returns conditions stated below, as applicable to your return.
  • All products returned must: be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer's boxes, contain all manuals, blank warranty cards and other accesories and documentation provided by the manufacturer.


    Hardware
  • Defective items can be returned within 14 days from the purchase date, at Ibex Computers' discretion for: credit, replacement, exchange or repair.
  • Non-Defective items can be accepted within 14 days from the purchase date, at Ibex Computers' discretion for credit or exchange. All non-defective returns are subject to 15% restocking fee.


    Software
  • Only defective software can be returned to Ibex Computers within 14 days from the purchase date. Unopened software may be returned for refund or exchange within 14 days from the purchase date.
  • Your original receipt is required for all returns, exchanges and warranty repair services. Thank you.

    Photos may not represent actual product. Typographic errors are subject to correction. Ibex Computers, Inc. does not guarantee product compatibility.